YouSo.ninja Legal
Terms of Service
These Terms explain how we bill for our marketing, website, hosting, CRM, automation, and AI services, how we deliver them, and how you can cancel.
The short version
- Cancel any time by emailing start@yousoninja.com. No advance notice is needed.
- Monthly plans: paid in advance and renew each month until you cancel. When you cancel, billing stops and service runs to the end of the period you already paid for. That period is not refunded.
- Annual plans: paid up front at a discount, with a six-month minimum. If you cancel early, we charge the months you used at the regular monthly price (at least 6 months) and refund the rest (Section 6). Each year the plan renews with a new annual payment unless you cancel before the renewal date.
- Setup and other one-time fees are not refunded once work starts.
- You own your brand, your content, and your data.
This summary is for convenience. If it differs from the full Terms below, the full Terms apply.
1. About These Terms
These Terms of Service ("Terms") cover your purchase and use of services from YouSo.ninja. YouSo.ninja is a trade name (fictitious business name) that Jay Woodcook uses to do business in the Commonwealth of Virginia. "YouSo.ninja," "we," "us," and "our" mean that business. "You," "your," and "Client" mean the person or organization buying or using our services.
By buying, signing an order, or using our services, you agree to these Terms. If you accept them for an organization, you confirm that you have authority to bind that organization.
2. Services
We provide digital marketing, website design and hosting, CRM services, marketing automation, email and text (SMS) messaging, review and reputation management, ad management, AI-assisted tools, voice and chat automation, consulting, campaign management, and integrations (the "Services").
Your proposal, order form, invoice, checkout page, or service agreement (each an "Order") lists the Services, deliverables, and fees for your account. If an Order and these Terms disagree, the Order controls for that Service.
Our Services are custom work, setup time, software configuration, and ongoing platform access, not a product you can return. That is why our refund rules are different from a store's return policy.
3. Logins and Account Access
Some Services give you or your staff logins to software we manage. Keep those logins private. You are responsible for what the users you authorize do. Tell us promptly when someone should lose access, or if you think someone has logged in without permission.
We may require multi-factor authentication, a separate login for each person, and other access controls. We may limit or remove access that looks unauthorized or unsafe.
4. Payments and Plans
Monthly plans are paid in advance and renew automatically each month until you cancel.
Annual plans. Annual plans are paid up front for twelve months and cost less than paying monthly. In return for that discount, an annual plan has a six-month minimum. At the end of each twelve-month term, the plan renews automatically for another twelve months, and we charge the then-current annual price for your plan at the start of the new term, unless you cancel before the renewal date. We will email you before each renewal.
Your plan payment covers the tools, services, support, hosting, automations, reporting, and marketing work included in your plan. Apart from the annual plan refunds in Section 6, we do not refund part of a billing period for unused time, low usage, missed appointments, or cancelling after the period has started.
Changing plans. Some plans include services, such as WordPress website hosting, that other plans bill separately. If you move to a plan that does not include a service you keep using, that service goes back to separate billing at its then-current rate. Moving from an annual plan to a different plan counts as cancelling the annual plan under Section 6.
If a payment fails, we may retry the charge, contact you, and pause non-essential Services until the balance is paid. Section 17 explains when we may pause or end Services.
5. Setup and One-Time Fees
Setup, onboarding, website build, consulting, automation setup, integration, and other one-time fees are not refundable once work has started. They pay for labor and configuration that cannot be given back. This does not limit any remedy the law gives you, or your remedies if we materially breach our obligations to you.
6. How to Cancel
Monthly plans. You can cancel a monthly plan at any time by emailing start@yousoninja.com. No advance notice is needed. Billing stops, and your Services continue until the end of the period you already paid for, unless you ask us to stop sooner. Cancelling does not refund past payments, setup fees, completed work, or the current billing period.
Annual plans. You can cancel an annual plan at any time by emailing start@yousoninja.com. We will confirm your request in writing. The annual price is a discount for staying the full year, so if you leave early, the months you used are charged at the regular monthly price:- Month 1 starts on the first day of your annual term. Your Services continue through the end of the month in which we confirm your cancellation, or through the end of month 6 if that is later. That month counts as a full month.
- We charge each of those months at the regular monthly price for your plan, meaning the price for the same plan billed monthly when your annual term began. We always count at least 6 months.
- We refund the rest of what you paid for that annual term. If the charge is equal to or more than what you paid, there is no refund, and you do not owe anything extra.
Example: a plan costs $297 a month, or $2,970 for a year paid up front (ten months' price for twelve months of service). You start an annual plan in January, and we confirm your cancellation on August 12. Your Services continue through the end of August, which is month 8. We charge 8 months x $297 = $2,376 and refund $2,970 - $2,376 = $594. If we had confirmed your cancellation in March, the 6-month minimum would apply: 6 months x $297 = $1,782, and we would refund $1,188. From month 10 on, the months used add up to the full $2,970, so there is no refund.
A separate service agreement (Section 7) can set different cancellation, notice, or minimum-term rules for the Service it covers.
What happens after you cancel. When a Service ends, the features that run on our platforms may be paused, removed, transferred, or shut down. These can include websites, funnels, CRM tools, automations, phone numbers, hosting, forms, reporting, and messaging tools. To get a copy of your data, see Section 14.
7. Separate Service Agreements
Some Services, such as larger projects and custom integrations, come with their own written agreement or Order. That agreement can set its own scope, pricing, term, cancellation, and data-handling rules. If it disagrees with these Terms, the agreement controls for that Service.
8. What We Need From You
To do good work, we need access, information, and approvals from you on time. This can include business details, brand assets, content, domain and website access, Google Business Profile access, social media access, ad account access, and CRM access.
Delays caused by missing information or access, late approvals, or changes in direction are not grounds for a refund.
You are responsible for reviewing and approving content, offers, claims, pricing, promotions, and anything public before it goes live.
9. Email, Text, and Call Campaigns
You must have a lawful basis to contact every person you email, text, or call through the Services. That includes any consent required by the Telephone Consumer Protection Act, the CAN-SPAM Act, carrier messaging rules, and state law.
Where the law requires it, recipients must have a working way to opt out or unsubscribe, and opt-out requests must be honored.
You are responsible for what your campaigns say, including whether the claims are accurate. Keep sensitive personal details, such as financial or account information, out of text messages and email subject lines.
We may pause or refuse any campaign that looks unlawful, unsafe, or deceptive.
10. AI and Automation
Some Services use AI tools to draft content, answer inquiries, summarize information, or automate tasks.
Do not enter sensitive personal information, such as financial or account information, into an AI tool through the Services.
AI output can be wrong or incomplete, and we do not guarantee that it is accurate. You are responsible for reviewing AI-assisted content before it is published, sent, or used.
You may not use our Services to ask for fake reviews, publish misleading testimonials, pretend to be customers, improperly hide genuine reviews, or make false claims.
11. Outside Platforms and Extra Costs
Our Services run on outside platforms, such as CRM and automation software, website hosting, email and text delivery, phone services, payment processors, ad platforms, and AI providers.
Some Services have outside or usage-based costs, such as ad spend, domains, premium tools, text and email volume, phone numbers, AI usage, payment processing fees, listing services, or licensed assets. Unless your Order includes them, these costs are yours to pay. They may be billed separately, and YouSo.ninja cannot refund them.
We are not responsible for outages, policy changes, billing problems, account restrictions, or other interruptions caused by those platforms. Some platforms require us to pass their usage rules on to you, and you agree to follow those rules when you use the Services.
12. Security
We use reasonable administrative, technical, and physical safeguards that fit the data and Service involved, such as access controls, multi-factor authentication where available, and limiting access to people who need it.
No system is completely secure, and we cannot promise that data will never be accessed without permission. You agree to protect your own devices, logins, and systems, and to tell us promptly about any suspected security problem.
13. Your Data
You own the data you give us and the data we collect for you through the Services, including contact records, form submissions, and campaign results ("Client Data").
We use Client Data only to provide, support, secure, and improve the Services for you, to comply with the law, and as allowed by our Privacy Policy and your Orders. We do not sell Client Data.
14. Getting a Copy of Your Data
When a Service ends, you can ask for a copy of your Client Data by emailing start@yousoninja.com within 30 days after the end date. We will provide it in a reasonable format the platform supports, such as CSV files, or help transfer the platform account where the platform allows it. Some items, such as message history or automation logs, may not export in the same form you see in the platform.
Outside platforms may delete data on their own schedule after an account closes. After the 30-day window, we may delete or de-identify Client Data unless the law or an agreement requires us to keep it.
15. Who Owns the Work
You keep ownership of your logos, brand assets, business information, and the content you give us.
YouSo.ninja keeps ownership of its internal processes, templates, workflows, automation setups, snapshots, strategy documents, software configurations, and methods, unless we agree otherwise in writing. You may use them as part of the Services while your Service is active.
Before we hand over finished creative work, such as website designs or custom assets, all balances may need to be paid in full. This does not apply to Client Data, which Sections 13 and 14 cover. Some platform-based features cannot be moved off the systems used to provide them.
16. No Guaranteed Results
We work hard to improve your marketing, visibility, follow-up, automation, and online presence. We do not guarantee specific rankings, leads, appointments, sales, revenue, ad results, review volume, website traffic, engagement, or AI search visibility.
Results depend on many things we do not control, including competition, budget, market conditions, how quickly you respond, customer experience, offers, pricing, seasonality, and platform algorithms.
17. When We May Pause or End Services
We may pause or end Services if you do not pay, materially breach these Terms or an Order, use the Services unlawfully, or create a security or legal risk. When we can, we will tell you first and give you a chance to fix the problem.
You can end Services as described in Sections 6 and 7.
18. Refunds
Annual plan refunds follow Section 6. We review other refund requests case by case. To ask for a refund, email start@yousoninja.com with your name, business name, purchase date, the service you bought, and why you are asking.
Asking does not guarantee a refund. Approved refunds go back to the original payment method when possible. How long that takes depends on your bank, card issuer, or payment processor.
Nothing in these Terms takes away a refund right that the law gives you and does not let you give up.
19. Disclaimers
Except as stated in these Terms or an Order, the Services are provided "as is" and "as available." To the extent the law allows, we disclaim implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
YouSo.ninja does not give legal, tax, or compliance advice. Anything we share about laws or regulations is general information, not a substitute for advice from your own attorney or compliance adviser.
20. Limits on Liability
To the extent the law allows, neither of us is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising out of these Terms or the Services.
To the extent the law allows, YouSo.ninja's total liability arising out of these Terms or the Services is limited to the fees you paid us for the Services the claim is about, during the twelve months before the event that caused the liability.
These limits do not apply where the law does not allow liability to be limited. If a signed service agreement divides responsibility differently, that agreement controls for the matters it covers.
21. Claims by Others (Indemnification)
You agree to defend and indemnify YouSo.ninja against claims by others that arise from content, offers, or claims you approve, from your instructions about who to contact or how to use data, from not getting required consents or permissions, or from your violation of law.
YouSo.ninja agrees to defend and indemnify you against claims by others that arise from our violation of law.
Each of us will promptly tell the other about a claim and cooperate reasonably in defending it.
22. Governing Law
Virginia law governs these Terms, without regard to its conflict-of-law rules. Any dispute we cannot settle informally will be brought in the state or federal courts located in Virginia.
23. Changes to These Terms
We may update these Terms from time to time. We will post the new version on this page with a new "Last updated" date. If a change materially affects an active subscription, we will try to email you, and the change will apply from your next billing period. A signed Order can be changed only in writing signed by both of us.